At Wortex Ltd, your privacy is a priority. As the data controller for all information collected through our website, we are committed to handling your personal data responsibly and transparently.

How We Use Your Data

We collect and process your personal data to:

  • Fulfil and manage your orders
  • Provide customer support
  • Improve and personalise your shopping experience
  • Ensure website functionality and security
  • Comply with legal obligations
  • Conduct internal analysis and reporting
  • Carry out limited, relevant marketing activities (with your consent)

We may share your information with trusted service providers—such as payment processors, delivery partners, IT support teams, and analytics providers—strictly for operational purposes. These third parties are contractually bound to handle your data securely and in compliance with applicable data protection laws.

What We Collect

The types of personal data we may collect include:

  • Your name, contact details (email, phone number, address)
  • Order and transaction history
  • Device and browser type, IP address, and site usage data
  • Cookie and tracking data for analytics and targeted advertising

Cookies help us operate our site effectively, track performance, and deliver a better user experience. You can manage your cookie preferences through your browser settings.

Data Security & Retention

We use appropriate technical and organisational measures—such as encryption, secure servers, and restricted access controls—to protect your information. Your data is retained only as long as necessary for the purposes outlined above, typically up to 2 years, unless a longer retention period is required by law.

Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request the deletion of your data
  • Restrict or object to certain types of data processing
  • Request a copy of your data in a portable format
  • Withdraw consent for marketing communications at any time

To exercise these rights or to raise any data privacy concerns, please contact us at:

info@wortex.co.uk
Wortex Ltd, 20 Wenlock Road, London, England, N1 7GU

For a full explanation of how we collect, use, and protect your data, please read the complete Privacy Policy available on our website.